Your Resources
In this section you’ll find practical resources for tenants, guidance for prospective tenants, and information for our community partners.
We’ve brought these materials together in one place to make it easier for you to find the support and advice you need.
For Tenants
Tenant Portal
Repairs & Maintenance Guide
Rent and Payment
Tenant Handbook
For Prospective Tenants
How it Works
Nominated Tenant Applicatoin
For Community Partners
Annual Report & Business Plan
Procurement & Partnership Information
Governance & Compliance
FAQs
Find answers to common questions about applying for housing and eligibility criteria.
To apply for housing, you’ll need to register with Wiltshire Council’s Housing Register. If a property becomes available that suits your needs, you may be nominated. Following nomination by the council, you can visit our portal to complete your application and submit the necessary documentation. Once completed, our team will handle the next steps.
Eligibility criteria vary based on the type of housing. Generally, applicants must demonstrate a need for housing and meet income thresholds set by Wiltshire Council. Further details on eligibility can be found on our tenants’ portal.
After your application is submitted, you will receive a confirmation via email. Our team will assess your application and contact you with the outcome. If approved, you’ll be guided through the next steps.
Yes, if your application is unsuccessful, you have the right to appeal the decision. Instructions on how to appeal will be provided in your notification email. We encourage you to reach out if you have further questions.
If you require assistance during the application process, please contact our support team. We are here to help you navigate the system and answer any questions that crop up during the process.
If you require assistance during the application process, please contact our support team. We are here to help you navigate the system and answer any questions that crop up during the process.
If you require assistance during the application process, please contact our support team. We are here to help you navigate the system and answer any questions that crop up during the process.
If you require assistance during the application process, please contact our support team. We are here to help you navigate the system and answer any questions that crop up during the process.
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We're Here to Help You
If you still have questions or need assistance, our dedicated support team is ready to help. Reach out to us today for prompt and friendly service.